Printed programs can be collected from the MIFF Box Office at ACMI between 10am and 4pm from 12 July.

The printed program will also be available at Reading Bookstores, the State Library, Melbourne Visitor Hub (Melbourne Town Hall) and various arts and hospitality venues around metropolitan Melbourne.

You can also request a Program guide to be posted to you (postage fee required) by clicking here.

A free pdf version of the program is available online.

MIFF will be managed in accordance with the Victorian Government’s latest COVID-safe settings and restrictions. More information can be found here.

Yes, you can reach us on 03 8660 4888.

From 12 July until 7 August, the MIFF call centre will be open daily from 11am to 4pm.

During the festival period (8–25 August), the MIFF call centre will be open from 10am to 9pm.

Outside of these hours, you can email us at boxoffice@miff.com.au.

For MIFF ONLINE - streaming via ACMI, please contact ACMI.

From 12 July until 7 August 2024, the MIFF Box Office at ACMI will be open daily from 10am to 4pm for Ticket sales, Passport and membership collection.

During the festival period (8–25 August), the MIFF Box office at ACMI will be open from 10am until approximately 15 minutes after the last session at ACMI starts.

MIFF Box Offices at all other metropolitan Melbourne venues are open from one hour before the first MIFF session of the day until 15 minutes after the last session of the day.

Please note that all MIFF Box Offices are cashless, so only EFTPOS and credit cards will be accepted. Cash will not be accepted.

MIFF recommends arriving at least five (5) minutes before the session start time to guarantee a seat.

Patrons who are not seated by session start time are latecomers and may not be admitted late to the session; this includes sessions with allocated seating. All MIFF sessions start at the scheduled time, with approximately eight (8) minutes of pre-roll.

Latecomer tickets may be resold to a Standby queue. There are no exchanges or refunds available if patrons arrive late to a session.

MIFF has implemented allocated seating at select venues for 2024. When booking online, patrons will be allocated the best available seat or can choose from the remaining available seats.

All other MIFF venues will continue to operate as general-admission seating for all standard sessions. To guarantee a good seat, please arrive early for your sessions.

MIFF recommends arriving at least five (5) minutes before the session start time to guarantee a seat for all sessions. 

A Standby session means there are currently no tickets available. There are two ways you may secure tickets to a Standby session:

• Roughly 48 hours before a Standby session, a small number of tickets may become available to purchase. We recommend checking the website and MIFF social channels for up-to-date information.
• If you are unable to book a ticket in advance, you can join the Standby queue at the venue one (1) hour prior to the session start time. Please approach a MIFF Front of House staff member to join the queue. Patrons must remain in the Standby queue to be eligible. After the session has commenced, Front of House staff will determine how many Standby queue patrons can safely be admitted. If there are empty seats, you will be able to purchase a ticket at the relevant session price. Please note: Standby patrons may be admitted up to 15 minutes after the commencement of the film.

Admission to sessions is not guaranteed, but Standby queues generally have a high success rate.

In the event of a cancelled session, all single-ticket holders will automatically be refunded to the card used at the time of purchase. 
Pass (including Festival Passport) holders will have the session refunded back onto the pass automatically. 

Please allow up to three (3) days to process your refund. You will receive an email to confirm your booking has been refunded.

You can present your tickets on your phone, via the PDF ticket you received via email, or by logging into the MIFF App to access your ticket.

If you prefer, you can print your tickets. You will need Adobe Acrobat Reader 5.0 or newer, which can be downloaded for free from Adobe’s website.

Each ticket is valid for one entry to one session only. Every ticket is scanned for entry into the cinema.

MIFF is a cashless festival. Payments can be made on this website by credit card (Visa or MasterCard) or MIFF gift voucher. MIFF Box Offices only accept credit cards (Visa or MasterCard), EFTPOS and MIFF gift vouchers.

Members of the following bodies and industry groups are entitled to purchase tickets at the concession rate (where listed): MEAA, AFI, SPAA, ACS, ADG, AWG, ASE, City of Melbourne (staff), MQFF and ACMI. Valid concession or membership ID must be presented when buying or collecting tickets and on entry to the cinema. Industry concessions are not valid for the purchase of a concession-priced MIFF Membership.

MIFF accepts a range of concessions to help keep the festival accessible to all. We offer concession tickets on events (where listed) to MIFF Members, full-time students, pensioners, Health Care Card holders and seniors card holders. Valid concession or membership ID must be presented when buying or collecting tickets and upon entry to the cinema. 

Concession Membership prices apply to the holders of a card for the following concession types only: Seniors, Health Care Card holders, Carer Card holders and full-time students. Proof of concession is required on application.

Tickets, memberships and passes are purchased under MIFF’s Terms and Conditions of Sale and, as such, no refunds will be given.

You can remove sessions from your Festival Pass free of charge online.

• Click MY ACCOUNT on the MIFF website.
• Enter your email address and password. (If you have forgotten your password, enter your email address under ‘Lost Password’, click ‘Continue’ and a new password will be sent to you.)
• Once logged in, you will see MY ACCOUNT.
• Under the PASSES tab, you will see a list of passes associated with your account. Locate the correct pass, tick the check box, and click ‘View/Exchange Sessions’.
• Tick the check box next to the session/s you would like to remove and click ‘Exchange Sessions’.
• A box will appear – check the details and click ‘Exchange’.
• Complete the checkout process to remove the session/s from your Festival Passport.

You can remove sessions from your pass online, for a $1 fee.

• Click MY ACCOUNT on the MIFF website.
• Enter your email address and password. (If you have forgotten your password, enter your email address under ‘Lost Password’, click ‘Continue’ and a new password will be sent to you.)
• Once logged in, you will see MY ACCOUNT.
• Under the PASSES tab, you will see a list of passes associated with your account. Locate the correct pass, tick the check box, and click ‘View/Exchange Sessions’.
• Tick the check box next to the session/s you would like to remove and click ‘Exchange Sessions’.
• A box will appear – check the details and click ‘Exchange’.
• Find the new session you would like to attend and add ticket/s to your cart.
• Complete the checkout process and pay the exchange fee. You will receive a confirmation email with your new tickets attached.

You can exchange any tickets booked under your account for a $1 fee per ticket.

• Click MY ACCOUNT on the MIFF website.
• Enter your email address and password. (If you have forgotten your password, enter your email address under ‘Lost Password’, click ‘Continue’ and a new password will be sent to you.)
• Once logged in, you will see MY ACCOUNT.
• Under the BOOKINGS tab, you will see a list of your bookings.  Locate the correct booking and click ‘Exchange Tickets’.
• A box will appear – check the details and click ‘Exchange’.
• Find the new session you would like to attend and add ticket/s to your cart.
• Complete the checkout process to pay the exchange fee and any differences in ticket prices. 
• Your new ticket/s will be emailed to you.

We offer exchanges for standard in-cinema sessions up to two (2) hours before the session’s scheduled start time.

Sessions booked on a Festival Passport can be exchanged online, at the Box Office or over the phone free of charge.

For all other bookings, exchanges will incur a small fee:

• At the Box Office or over the phone: $2.50 fee per ticket
• Online: $1 fee per ticket

Exchanges may not be permitted for galas, special events and MIFF Play streams.

Your Pass Serial Number will be emailed to you shortly after purchase. If you cannot find this email, you can view your Pass Serial Number in your online account. 

• Click MY ACCOUNT on the MIFF website.
• Enter your email address and password. (If you have forgotten your password, enter your email address under ‘Lost Password’, click ‘Continue’ and a new password will be sent to you.)
• Once logged in, you will see MY ACCOUNT.
• Select the PASSES tab to see your Pass Serial Number/s.

If you are a Deluxe Member, you will need to collect your Passport before you can attend sessions. Passports are available for collection at the MIFF Box Office at ACMI from 12 July 2023 Please present your MIFF Membership card, photo ID, credit card and Passport Serial Number when collecting your Passport.

You can buy passes from our website at miff.com.au/tickets.

You can also purchase tickets from the MIFF Box Office at ACMI or over the phone.

Once you have received your Serial Number, you can add film sessions to your pass by going into each prefered screening and selecting the pass redeem ticket option, or by visiting a MIFF Box Office or calling 03 8660 4888

Pass holders are exempt from booking fees if the order total is $0 when checking out. If the pass holder has purchased additional tickets, then the booking fee applies to those tickets.

To guarantee entry, Deluxe Members must pre-book all sessions onto their Festival Passport (subject to availability). It is possible to create a booking on a Passport at the cinema door; however, if the session is sold out or has limited tickets, Passport holders without a valid pre-booking will be directed to the standby queue.

MIFF Festival Passports are available exclusively as part of a Deluxe Membership. If you are a standard member and would like to upgrade to Deluxe Membership, you can do so in person at the MIFF Box Office at ACMI or over the phone on 03 8660 4888.

No. If you are looking for a pass to be shared with friends, please consider purchasing a Multipass six or twelve. Multipass means you can book any combination of people that suits you and yours.

Yes, Full price MIFF Multipasses can be shared with anyone. When redeeming on a Member Multipass, all ticket holders must have a valid 2024 MIFF Membership. When redeeming on a Concession Multipass, all ticket holders must have a valid concession entitlement.

A Multipass provides admission to six (6) or twelve (12) standard in-cinema sessions and selected MIFF Talks. Multipasses can be shared. Concession and Member Mulitipass ticket holders must have a valid concession or MIFF membership card.

Multipass are not valid for use on MIFF ONLINE, regional Victorian screenings, Opening Night, Closing Night, Music on Film Gala, other special events, or 37°South and Accelerator Lab events.

If you book a session then change your mind, you can cancel or exchange the booking to another session up to two (2) hours before the session’s start time for a fee of $2.50 per ticket at the Box Office or over the phone or for a $1 fee online. This fee also applies to changes seating in reserve seated sessions.

You will be emailed your Pass Serial Number, which can be used to book sessions. You will not receive a physical pass. You will need a ticket for each session you are attending. Your tickets can be printed at home, displayed on the MIFF app on your mobile device, or collected from the Box Office.

The Bright Horizons Pass provides admission to any 3 standard festival screenings in the Bright Horizons film competition. This pass allows for a maximum of one (1) person to be booked into each session. It is not valid for other films in the cinema or the MIFF ONLINE programs.

The U26 Pass allows you to book three off-peak festival sessions at MIFF 2024. ‘Off-peak’ refers to sessions on Mondays to Fridays before 5pm.

The U26 Pass is exclusively available to MIFF’s U26 Members, and admission to sessions is dependent upon the presentation of a valid U26 Membership card.

When purchasing a MIFF pass, it will automatically be associated with the account you purchased it with. If you would like to remove a pass from your account so that someone else is able to attach it to their account, provide them with your pass number. Once the person has logged into thair account, on the main page they can select 'associate' and enter the pass number, this will associate the pass to their account. You can also contact the MIFF Box Office to transfer a pass to someone elses account. 

Lost Passports can be replaced for a fee of $8 (subject to availability) at the MIFF Box Office at ACMI. You must provide valid ID.

A Festival Passport provides admission to all standard in-cinema sessions and selected MIFF Talks events during the festival (excluding reigonal sessions, Galas, XR and other special events). A Passport is valid for one session at any one screening time.  Entry is valid for the Passport holder only.

It is recommended that you pre-book all your sessions to avoid missing out. If you book a session then change your mind, you can cancel the booking or change to another session free of charge via this website, at a MIFF Box Office or over the phone on 03 8660 4888.

Off-peak sessions are screenings on Monday to Friday that start before 5pm.

On MIFF Online there is no cart or basket option – you can rent the films from the individual session pages. To purchase a film for individual titles, click into the session page and select ‘Pre-purchase’ above the synopsis.

This will open up a payment window for you to enter your credit card details and finalise your transaction. Once you have successfully purchased the film, it will appear in your LIBRARY – ready to be viewed during the festival viewing period.

Capacity limits are set for a variety of reasons, and each film has a different set of conditions. Capacities can be directed by a combination of the following: sales agents, distributors, filmmakers and the Australian Classification Board.

Members will receive a discount code to apply to MIFF Online purchases. 

No, MIFF gift vouchers unfortunately are not compatible with MIFF Online and therefore are in-cinema only.

You can go to https://cinema3.acmi.net.au/page/help/ to find some commonly asked support questions. If you can't find your answer there, contact ACMI for assistance www.acmi.net.au/contact.

If you require any accessibility service that MIFF offers at any MIFF venue, please advise our Ticketing team on boxoffice(at)miff.com.au, by phone on 03 8660 4888 or in person at any MIFF Box Office to ensure that MIFF can provide you with the best customer service. MIFF is also contactable through the National Relay Service on 133 677.

Please note via email, phone or in person which accessible service you require. This information can be saved against a single booking or can be saved against your customer profile for any future tickets you book at MIFF. You can also book a ticket requiring an accessible service on someone’s behalf; please note this when you call or email. Once you arrive at the venue for your booked session(s), please make yourself known to MIFF Front of House staff or volunteers for assistance.

If you require any services that are not listed on the MIFF website or for more information, please contact MIFF’s Access Coordinator by emailing access(at)miff.com.au.

Should any films that offer accessibility services be listed as ‘Standby’, please contact the MIFF Box Office by emailing boxoffice(at)miff.com.au or by phone on 03 8660 4888 and quote the code ACCESS MIFF as additional tickets may be available.

For more detailed access information, visit miff.com.au/access. For further enquiries, please email access(at)miff.com.au.

Yes. To make a booking using a Companion Card, please contact our call centre on 03 8660 4888 or visit our Box Office at ACMI pre-festival.

A valid Companion Card or Number must be provided at the time of booking. Details of use are available on the Companion Card website: companioncard.org.au.

To allow MIFF to screen the most up-to-date films from around the world, the Australian Classification Board grants the festival special customs and censorship clearances.

Unclassified 15+ is not the same as an MA 15+ rating, but it acts in the same way: nobody under 15 can legally view the film unless they are with a parent or reasonable adult guardian.

Please note that classifications are sometimes updated during the festival; to see whether a film you want to see has been officially classified, please check the website. For further information regarding film classification, please visit classification.gov.au.

To allow MIFF to screen the most up-to-date films from around the world, the Australian Classification Board grants the festival special customs and censorship clearances.

Unclassified 18+ is not the same as an R18+ rating, but it acts in a similar way: nobody under 18 (including infants) can legally view a film with this exemption, even with a parent or adult guardian. One of the key differences between R and Unclassified 18+ is that the content will not be as per an R movie – rather, the film has not yet been classified as suitable for anyone other than an adult audience.

Please note that classifications are sometimes updated during the festival; to see whether a film you want to see has been officially classified, please check the website. For further information regarding film classification, please visit classification.gov.au.

MIFF gift vouchers are sold in various denominations, or you can nominate your own amount.

As you are the purchaser, you will need to create or log in to an account with your details. The Gift Voucher Serial Number will be emailed to you along with a printable gift voucher template. Once you have given your friend the Gift Voucher Serial Number, they will be able to redeem the voucher.

Yes, MIFF gift vouchers are available now.

Yes, MIFF gift vouchers are valid for 3 years (36 months) from date of issue. Any balance that remains on the gift voucher after its expiry will not be available for any use, and gift voucher validities cannot be extended.

MIFF gift vouchers can be redeemed to purchase in-cinema passes, pay for MIFF Memberships or to book single in-cinema tickets through the MIFF Box Office. Vouchers are not valid for MIFF ONLINE.

MIFF gift vouchers cannot be used for any other purchases, such as candy bar purchases or any purchases from festival partners and/or sponsors unless specified.

After you have redeemed your MIFF gift voucher, any remaining balance can be paid by credit card.

No, you do not have to redeem the full amount on your MIFF gift voucher in a single transaction. Any remaining value can be used later by entering the same Gift Voucher Serial Number. No change is given on unused gift voucher value.

When booking online, enter your Gift Voucher Serial Number at checkout. Your MIFF gift voucher can also be redeemed over the phone or at the Box Office by quoting your Gift Voucher Serial Number.